BSAVA Small Animal Practice Management and Development
This is more than just a management book! Written by a range of experienced authors who have designed and built surgeries, managed veterinary staff, bought and used the equipment, and ‘cleaned the floors’, this Manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business, whether established or new.
Following a brief foray into the construction planning process, each area of the practice, both clinical and non-clinical, is considered in detail -- its design, equipment and maintenance, and the organization and management of the clinical and support teams. The second part of the Manual deals with communication and people management issues, including leadership skills and self-management, together with the ethical and legal framework within which vets and vet nurses work. Thirdly, the business aspects of veterinary practice are explored, including planning, finance, marketing, the client experience and clinical governance.
As well as being a daily source of information for veterinary surgeons and managers in companion animal practice, the Manual help support studies for certificates in practice management. It will aid preparation for PSS and VMD inspections, and will be of benefit to all practitioners wanting to improve their quality of service, premises and facilities, and the management of their clinical and support teams. Examples of forms, protocols and SOPs are given throughout and the book has a wealth of images to complement and enhance the text .
The first BSAVA Manual of Practice Improvement was published in 1972; this completely new Manual will inspire and support a new generation of veterinary surgeons in their careers in small animal practice.
Autor:
| Nakladatel | British Small Animal Veterinary Association |
|---|---|
| ISBN | 9781905319404 |
| Vydání | 2012 |
| Vazba | brožovaná |
| Počet stran |
This manual provides a daily reference book for veterinary surgeons and managers to aid with all aspects of the organisation and delivery of clinical veterinary care in companion animal practice. The authors bring expertise from a variety of settings to create a unique resource.
Design, equipment and maintenance of each clinical area of the practice
Communication and people management
Business aspects, clinical governance and the client experience
Key points highlighted
Focus on delivery of clinical care
Useful for Practice Standards inspections
Forms, protocols and SOPs
Managing the planning and construction process; Plant, ultilities and systems; Floor plans, design and maintenance; IT and telecommunications; Reception and client waiting areas; Consulting rooms; Wards and inpatient areas; The surgical suite; Dentistry; Endoscopy; Electrocardiography; Ultrasonography; Radiography; Laboratory diagnostic services; The practice dispensary; Offices, administration and staff accommodation; Communication; Leadership and self-management; Managing people; Practical employment law in the United Kingdom; The professional context; Principles of health and safety; Strategic and business planning; Finance; Principles of marketing; Managing service quality to deliver excellence; The customer experience; Clinical governance.
Contents
Managing the planning and construction process; Plant, ultilities and systems; Floor plans, design and maintenance; IT and telecommunications; Reception and client waiting areas; Consulting rooms; Wards and inpatient areas; The surgical suite; Dentistry; Endoscopy; Electrocardiography; Ultrasonography; Radiography; Laboratory diagnostic services; The practice dispensary; Offices, administration and staff accommodation; Communication; Leadership and self-management; Managing people; Practical employment law in the United Kingdom; The professional context; Principles of health and safety; Strategic and business planning; Finance; Principles of marketing; Managing service quality to deliver excellence; The customer experience; Clinical governance.