Pet-Specific Care for the Veterinary Team
Praktický průvodce identifikací rizik u veterinárních pacientů a odpovídajícím způsobem přizpůsobením jejich péče
Péče specifická pro domácí mazlíčky odkazuje na praktickou filozofii, která se snaží proaktivně poskytovat veterinární péči zvířatům po celý život, s cílem udržovat domácí zvířata zdravá a účinně s nimi zacházet, když dojde k onemocnění. Publikace je praktickou příručkou pro uplatnění zásad péče o zvířata v zájmovém chovu. Pomocí tohoto přístupu určí veterinární tým rizika pro jednotlivé zvíře na základě jejich konkrétních okolností a na tato rizika odpoví programem prevence a léčby za účelem zlepšení zdravotních výsledků u domácích zvířat a spokojenosti jejich majitelů.
Kniha kombinuje informace o medicíně a managementu. Představuje konkrétní pokyny pro vhodné lékařské intervence a materiál o tom, jak zlepšit finanční situaci veterinární praxe v tomto procesu. Kniha je komplexním rozsahem a odbornými přispěvateli z celého světa pokrývá vyhlídky na péči o domácí mazlíčky, vrozené a získané vady, důsledky zákaznických služeb, role nemocnic a nemocničních týmů a aspekty péče o péči o domácí mazlíčky. Rovněž přezkoumává konkrétní rizikové faktory a vysvětluje, jak pomocí těchto faktorů určit akční plán pro veterinární péči.
Tato důležitá kniha:
Nabízí klinické pokyny pro přesné posouzení rizik u každého pacienta.
Ukazuje, jak přizpůsobit veterinární péči konkrétním rizikovým faktorům pacienta.
Zdůrazňuje prevenci, včasnou identifikaci problému a léčbu.
Zlepšuje výsledky léčby a poskytuje řešení pro zlepšení zdravotního stavu domácích mazlíčků.
Publikace je určena pro veterináře, techniky a zdravotní sestry, manažery, Publikace je praktickým průvodcem, jak převést veterinární praxi na vyšší úroveň péče.
Autor: Lowell Ackerman (Editor)
| Nakladatel | Wiley-Blackwell |
|---|---|
| ISBN | 9781119540663 |
| Vydání | 2021 |
| Vazba | pevná |
| Počet stran | 1077 |
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly
Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners.
The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book:
Offers clinical guidance for accurately assessing risks for each patient
Shows how to tailor veterinary care to address a patient’s specific risk factors
Emphasizes prevention, early detection, and treatment
Improves treatment outcomes and provides solutions to keep pets healthy and well
Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Lowell Ackerman, DVM, DACVD, MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in Westborough, Massachusetts, USA.
TABLE OF CONTENTS
List of Contributors
Preface
01-Overview
02-Concepts & Prospects
03-Hereditary Considerations
04-Non-Hereditary Considerations
05-Client Service Considerations
06-Pet-Specific Considerations
07-Hospital Considerations
08-Hospital Team Considerations
09-Medical Management Considerations
10-Practice Management Considerations
11-Appendices
| Contributors | xix |
| Preface | xxiii |
| Editor-in-Chief | xxv |
| Section 1 Overview | 1 |
| 1.1 Overview of Pet-Specific Care | 3 |
| 1.2 Providing a Lifetime of Care | 9 |
| 1.3 Personalized Care Plans | 15 |
| 1.4 Opportunities for Pet-Specific Care | 23 |
| 1.5 Feline-Friendly Care | 27 |
| 1.6 Adapting to a New Normal | 31 |
| Section 2 Concepts and Prospects | 37 |
| 2.1 Evidence-Based Veterinary Medicine and Personal Bias | 39 |
| 2.2 The Role of Incremental Care | 43 |
| 2.3 Prevalence and Incidence | 47 |
| 2.4 Checklists in Veterinary Practice | 51 |
| 2.5 Virtual Care (Telehealth) | 59 |
| 2.6 Generational Considerations | 65 |
| 2.7 Risk Assessment | 69 |
| 2.8 Risk Management | 75 |
| 2.9 Anticioated Costs of Pet Care | 79 |
| 2.10 Affordability of Veterinary Services | 83 |
| 2.11 Discounting in Veterinary Practise | 87 |
| 2.12 Blockchain in Veterinary Medicine | 91 |
| 2.13 Placebo and Nocebo | 95 |
| 2.14 Benefits of the Human - Animal Bond | 99 |
| 2.15 Promoting the Human - Animal Bond | 103 |
| 2.16 Pain and Pain Management | 107 |
| 2.17 Emergency Preparedness | 113 |
| 2.18 Population Control | 117 |
| 2.19 One Health | 121 |
| 2.20 Cancer Precision Medicine | 125 |
| Section 3 Hereditary Considerations | 129 |
| 3.1 Genetic Basics | 131 |
| 3.2 Modes of Inheritance | 137 |
| 3.3 The Genetics of Disease | 141 |
| 3.4 Predicting and Eliminating Disease Traits | 147 |
| 3.5 Conformation Extremes and the Veterinary Team | 153 |
| 3.6 Genetic Testing | 157 |
| 3.7 Genetic Health Registries and Research Organizations | 163 |
| 3.8 Genetic Counseling | 169 |
| 3.9 Purebreds, Mixed - Breeds, and Hybrids | 175 |
| 3.10 Advising Clients on Selecting an Appropriate Pet | 179 |
| 3.11 Integrating Genotypic and Phenotypic Testing | 183 |
| 3.12 Orthopedic Screening | 189 |
| 3.13 Breed Predisposition | 193 |
| 3.14 Breed - Specific Variants in Laboratory Testing | 199 |
| 3.15 Breed - Related Anesthetic Considerations | 203 |
| 3.16 Breed - Related Drug Sensitivities | 209 |
| 3.17 Breed - Related Nutritional Issues | 213 |
| 3.18 Breed - Related Eye Conditions | 217 |
| 3.19 Mixed - Breed Considerations | 223 |
| Section 4 Nonhereditary Considerations | 227 |
| 4.1 Canine and Feline Life Stages | 229 |
| 4.2 Gender - Related Considerations | 237 |
| 4.3 Prevention and Control of Infectious Diseases | 241 |
| 4.4 Preventing Infectious Diseases in the Small Animal Veterinary Hospital | 247 |
| 4.5 Prevention and Control of Parasites | 253 |
| 4.6 Role of the Microbiome | 259 |
| 4.7 Embracing Early Detection | 263 |
| 4.8 Pet - Specific Relevance of Reference Intervals | 367 |
| 4.9 Periodontal Disease | 271 |
| 4.10 Environmental Considerations | 277 |
| 4.11 Environmental Enrichment | 283 |
| 4.12 Homeowner Insurance Considerations | 287 |
| Section 5 Client Service Considerations | 291 |
| 5.1 Pet - Specific Customer Service | 293 |
| 5.2 Meeting Client Needs | 299 |
| 5.3 What Clients Expect from the Veterinary Team | 303 |
| 5.4 The Changing Nature of Pet Owners | 307 |
| 5.5 Meeting the Needs of Pet Parents | 311 |
| 5.6 Adoption Source Options | 315 |
| 5.7 Preadoption Counseling | 319 |
| 5.8 The Biology of Marketing | 323 |
| 5.9 Dealing with Breeders | 327 |
| 5.10 Discussing Pet - Specific Care | 331 |
| 5.11 Discussing Finances for Pet - Specific Care | 337 |
| 5.12 Discussing Anesthetic Risk | 341 |
| 5.13 Improving Client Engagement Through Technology | 347 |
| 5.14 Client Education Materials | 353 |
| 5.15 Client Appointment Scheduling | 357 |
| 5.16 Maintaining Client Contact Between Appointments | 361 |
| 5.17 Ensuring and Measuring Client Satisfaction | 365 |
| 5.18 Lifetime Support - Pet Trusts and Wills | 371 |
| Section 6 Pet - Specific Considerations | 375 |
| 6.1 Normal Development Stages of Dogs and Cats | 377 |
| 6.2 How Animals Learn | 383 |
| 6.3 Managing Life Changes with Pets | 387 |
| 6.4 Creating a Pet - Specific User's Manual | 391 |
| 6.5 Opportunities and Challanges of Providing Services for Low - Income Clients | 399 |
| 6.6 Fear Free Concepts | 403 |
| 6.7 Cooperative Care | 409 |
| 6.8 Managing Routine Procedures to Minimize Problems | 413 |
| 6.9 Preventing Behavior Problems | 417 |
| 6.10 Behavior Problems - Advice | 421 |
| 6.11 Treating Animals with Behavior Problems | 425 |
| 6.12 New Puppy/Kitten Considerations | 429 |
| 6.13 Delivering Feline - Friendly Care | 433 |
| 6.14 Pain Prevention, Management, and Conditioning | 39 |
| 6.15 Approaching Obesity on a Pet - Specific Basis | 445 |
| 6.16 Assessing Blood Preasure as an Early Indicator of Disease | 455 |
| 6.17 Senior Care | 459 |
| 6.18 Aging Gracefully | 465 |
| 6.19 Problem Aging | 469 |
| 6.20 Quality of Life and End of LIfe Issues | 473 |
| Section 7 Hospital Considerations | 477 |
| 7.1 Creating a Client - Centered Hospital | 479 |
| 7.2 Managing the Pet - Specific Workplace | 483 |
| 7.3 Leading the Change Towards Pet - Specific Care | 489 |
| 7.4 Getting Informed Consent | 493 |
| 7.5 Connecting with Clients Through Social Media | 497 |
| 7.6 Privacy and Considenatialty | 505 |
| 7.7 Puppy and Kitten Classes | 509 |
| 7.8 Providing Care for Those Unable or Unwilling to Pay | 513 |
| 7.9 Using Practise Management Software to Personalize Care | 517 |
| 7.10 Analytics and Informatics | 521 |
| 7.11 Client Safety | 525 |
| 7.12 Patient Safety | 529 |
| 7.13 Keeping Client Information Secure | 535 |
| 7.14 Premise Disinfection | 539 |
| Section 8 Hospital TEam Considerations | 543 |
| 8.1 Delivering Pet - Specific Care as a Team | 545 |
| 8.2 Developing Staff Competencies | 549 |
| 8.3 The Importance of Accountabillity in Pet - Specific Care | 555 |
| 8.4 Aligment - The Key to Implementing Pet - Specific Care | 559 |
| 8.5 How Important is Emotional Inteligence? | 563 |
| 8.6 Nursing Leadership | 567 |
| 8.7 Nursing Care Plans | 573 |
| 8.8 Care Bundles | 579 |
| 8.9 Procedure Manuals | 585 |
| 8.10 Patient and Procedure Logs | 589 |
| 8.11 Dental Charting | 593 |
| 8.12 Preventing Animal - Related Injures | 599 |
| 8.13 Hospice and Palliative Care | 603 |
| 8.14 Appropriate Handling of Medical Errors | 607 |
| 8.15 Delivering Information to Clients | 611 |
| 8.16 Dealing with Compassion Fatigue and Burnout | 615 |
| 8.17 Dealing with Compromise Fatigue | 619 |
| 8.18 Team Strategies for Atopic Dermatitis | 623 |
| 8.19 Team Strategies for Periodental Disease | 631 |
| 8.20 Team Strategies for Osteoarthritis | 637 |
| 8.21 Team Strategies for Pain Management | 643 |
| 8.22 Team Strategies for Feline Retroviral Diseases | 649 |
| 8.23 Team Strategies for Recurrent Pyoderma | 653 |
| 8.24 Team Strategies for Otitis Externa | 659 |
| 8.25 Team Strategies for Weight Management | 667 |
| 8.26 Team Strategies for Glaucoma | 673 |
| 8.27 Team Strategies for Diabetes Mellitus | 679 |
| 8.28 Team Strategies for Cancer | 685 |
| Section 9 Medical Management Considerations | 691 |
| 9.1 Medical Records | 693 |
| 9.2 Asking Good Questions | 697 |
| 9.3 Guidelines | 701 |
| 9.4 Standards of Care | 711 |
| 9.5 A Different Perspective in Standard od Care | 715 |
| 9.6 Care Pathways | 719 |
| 9.7 Continuum of Care and Convergence Schedules | 723 |
| 9.8 Ensuring Consistency of Care | 727 |
| 9.9 Continuity of Care | 731 |
| 9.10 Dispensing and Prescribing | 735 |
| 9.11 Vaccination | 739 |
| 9.12 Judicious Use of Antimicrobials | 745 |
| 9.13 Preanesthetic Considerations | 749 |
| 9.14 New Treatment Modalities | 755 |
| 9.15 Nutritional Counseling | 759 |
| 9.16 The Role of Nutritional Supplements in Pet - Specific Care | 763 |
| 9.17 Improving Compliance and Adherence with Pet - Specific Care | 767 |
| Section 10 Practice Management Considerations | 773 |
| 10.1 Strategies for Success with Pet - Specific Care | 775 |
| 10.2 The Importance of Practice Differentiation | 779 |
| 10.3 Pet - Specific Outreach | 783 |
| 10.4 Client and Patient Segmentation | 787 |
| 10.5 Early Detection Campaigns | 793 |
| 10.6 Target Marketing and Targeted Client Outreach | 797 |
| 10.7 Breed - Specific Marketing | 801 |
| 10.8 Using Practise Data as a Credibility - Boosting Tool | 807 |
| 10.9 Laboratory Considerations | 811 |
| 10.10 Making Referrals Work | 815 |
| 10.11 Financial Benefits of Pet - Specific Care | 819 |
| 10.12 Dashboards and Key Performance Indicators | 825 |
| 10.13 Approach to Pircing | 831 |
| 10.14 Providing Cost - Effective Care for Those in Need | 835 |
| 10.15 Putting Price into Perspective | 839 |
| 10.16 Pet Health Insurance | 843 |
| 10.17 Payment and Wellness Plans | 849 |
| 10.18 Financing Veterinary Care | 853 |
| Section 11 Appendices | 857 |
| 11.1 Finding More Information on Pet - Specific Care Topics | 859 |
| 11.2 Abbreviations | 863 |
| 11.3 Heritable Health Conditions - By Disease | 869 |
| 11.4 Heritable Health Conditions by Breed | 951 |
| 11.5 Life Planning by Breed | 987 |
| 11.6 Glossary | 1003 |
| Index | 1051 |