Veterinary Practice Managment: A Practical Guide Second Edition
"Veterinary Practice Management" provides all the practical tips for managing and improving the financial performance of a veterinary practice. A mandatory reading for all owners and veterinary practice managers, it will also prove indispensable for commercial veterinary companies and independent outlets alike as well as for all members of the veterinary practice team and representatives who visit veterinary practice managers.
Provides practical tips for managing and improving the financial performance of a veterinary practice. This title is suitable for owners and veterinary practice managers, commercial veterinary companies and independent outlets alike as well as for members of the veterinary practice team and representatives who visit veterinary practice managers.
Autor: Maggie Shilcock, BSc(Hons)Zoology, CMS, Post Grad Dip Librarianship, Veterinary Practice Project Manager, Norfolk, UK; Veterinary Management & Training Consultant; Editor, Veterinary Management for Today; President, Veterinary Practice Management Association; and Georgina Stutchfield, BSc, CVPM, Veterinary Practice Manager, Cumbria; Veterinary Computer Consultant; Council member of the Veterinary Practice Management Association
| Nakladatel | Plot |
|---|---|
| ISBN | 9780702029202 |
| Vydání | 2. vydání 2008 |
| Vazba | brožovaná |
| Počet stran | 236 |
Helps the new manager whether from a veterinary background or elsewhere
Includes issues around staff recruitment and training, recommending specific pet insurance to clients, new RCVS standards, RCVS Code of Professional Conduct and Medicines Regulations
Contains new information on energy and environmental waste management both essential to modern practices
Relates theory to practice through practical advice and top tips
Provides essential reading for all those taking practice management examinations or continuing professional development courses
| Veterinary Practce How and Why it is Changing | 1 |
| The Managment of Veterinary Practice | 13 |
| What is a Veterinary Practice Manager? | 19 |
| Moving into Managment What Makes a a Good Manager | 29 |
| Managing Yourself | 33 |
| Business Planing | 45 |
| Managing Human Resources The Importance of Staff, Recruitment and Discipline | 53 |
| Principles of Employment Law | 71 |
| Human Resources Teamwork, Communication and Managing Change | 77 |
| Human Resources Training and Appaisas | 87 |
| Client Care | 103 |
| Sales and Marketing | 113 |
| Understanding Financial Accounts | 127 |
| Managing Accounts and Financial Planning | 137 |
| Stock Managment | 149 |
| Princip of Fees and Products | 157 |
| Information Technology | 169 |
| Office Managment | 181 |
| Premises Managment | 189 |
| Health and Safety | 195 |
| Pharmacy and Dispensing | 207 |
| Statutory and Ethical Aspects of Practice | 215 |
| The Future of Practice Managment | 223 |
| Appendix | 227 |
| Index | 229 |