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Veterinary Practice Managment: A Practical Guide Second Edition

Stručný popis

"Veterinary Practice Management" provides all the practical tips for managing and improving the financial performance of a veterinary practice. A mandatory reading for all owners and veterinary practice managers, it will also prove indispensable for commercial veterinary companies and independent outlets alike as well as for all members of the veterinary practice team and representatives who visit veterinary practice managers.
Provides practical tips for managing and improving the financial performance of a veterinary practice. This title is suitable for owners and veterinary practice managers, commercial veterinary companies and independent outlets alike as well as for members of the veterinary practice team and representatives who visit veterinary practice managers.

Autor: Maggie Shilcock, BSc(Hons)Zoology, CMS, Post Grad Dip Librarianship, Veterinary Practice Project Manager, Norfolk, UK; Veterinary Management & Training Consultant; Editor, Veterinary Management for Today; President, Veterinary Practice Management Association; and Georgina Stutchfield, BSc, CVPM, Veterinary Practice Manager, Cumbria; Veterinary Computer Consultant; Council member of the Veterinary Practice Management Association

Cena s DPH:  1641 Kč
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Základní informace
NakladatelPlot
ISBN9780702029202
Vydání2. vydání 2008
Vazbabrožovaná
Počet stran236
Popis

Helps the new manager whether from a veterinary background or elsewhere
Includes issues around staff recruitment and training, recommending specific pet insurance to clients, new RCVS standards, RCVS Code of Professional Conduct and Medicines Regulations
Contains new information on energy and environmental waste management both essential to modern practices
Relates theory to practice through practical advice and top tips
Provides essential reading for all those taking practice management examinations or continuing professional development courses

Obsah
Veterinary Practce How and Why it is Changing1
The Managment of Veterinary Practice13
What is a Veterinary Practice Manager?19
Moving into Managment What Makes a a Good Manager29
Managing Yourself33
Business Planing45
Managing Human Resources The Importance of Staff, Recruitment and Discipline53
Principles of Employment Law71
Human Resources Teamwork, Communication and Managing Change77
Human Resources Training and Appaisas87
Client Care103
Sales and Marketing113
Understanding Financial Accounts127
Managing Accounts and Financial Planning137
Stock Managment149
Princip of Fees and Products157
Information Technology169
Office Managment181
Premises Managment189
Health and Safety195
Pharmacy and Dispensing207
Statutory and Ethical Aspects of Practice215
The Future of Practice Managment223
Appendix227
Index229